Could you work in Customer Services?

This breakout session was presented at the Together24 Library Staff Conference on Wednesday 12th June 2024.

To work in Customer Services, you need a broad range of knowledge across the whole spectrum of Library teams and services (and beyond). We ensure staff have the opportunity to develop this through our Training and Activity programme. The session will begin with an introduction to how the programme is structured and explain the benefits for staff and managing their training and development.

The main part of the session will be a “pub quiz” style event where attendees will have the opportunity to test their library knowledge by answering questions collated from short quizzes used in the Customer Services induction.

I intend for this to be a fun, interactive session, which highlights our approach to staff training and the range of knowledge required to work in Customer Services.