Customer Services: The compass and the conduit - supporting, guiding and connecting students and services

This poster was presented at the Together24 Library Staff Conference on Wednesday 12th June 2024.

The Customer Services team serves as both compass and conduit, seamlessly guiding customer inquiries to the appropriate library teams, while also offering invaluable assistance to various university bodies like the Student's Union in direct student engagement. Additionally, we enthusiastically support university-wide initiatives such as the Welcome campaign. This poster illustrates the expansive network of groups, teams, and activities seamlessly supported and interconnected by the Customer Services team.