University of Manchester
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Miriam Firth

0000-0003-2317-0953

Senior Lecturer (Higher education; Vocational education and training curriculum and pedagogy)

Manchester

Dr Miriam Firth is a Senior Lecturer in Education Management and Leadership, in the Institute of Education, within the University of Manchester, UK. Her research focuses on Vocational Education, particularly Leisure, Hospitality, Events and Tourism Education. She chairs the AGCAS Creative Industries task group, and leads in Assessment for the Flexible Learning Project across the University of Manchester. With 15 years UK Higher Education lecturing experience Miriam has taught and supervised students on all programme levels. She has worked with the Higher Education Statistics Agency to support development of new national Employability metrics and published textbooks on Employability to support vocational students.

Publications

  • Service Encounters in Tourism, Events and Hospitality
  • A critical analysis of the teaching citizenship in higher education resources
  • Academic writing
  • Oh Basil! Not again! An analysis of performed identities in the leisure service encounter
  • Skills and Knowledge needed by Hospitality Graduates: Where are the gaps in Hospitality Higher Education?
  • Are vocational students taught 'awareness of others' in the UK? A theoretical review offering links between 'awareness of other' and education for hospitality, tourism and events management
  • Can Facebook engage students in critical analysis of academic theory?
  • Resource Guide for Citizenship Education in Hospitality, Tourism, Events and Sports Management
  • Changing Skill Requirements:
  • Co-production and Co-creation
  • Personal development in tourism, hospitality and events
  • Can computer-supported collaborative learning (CSCL) enhance student engagement on Events Management courses?
  • Assessments and standards workshop to discuss and test the "LAAER" model
  • Global Citizenship in Higher Education
  • Reading academic texts
  • Skills for tourism, hospitality and events employment
  • Soft Skills in Service Encounters
  • Finding academic articles
  • 5. Aesthetic and Sexualised Labour
  • Forms of employment experience
  • Group work and alternative assessments
  • 2. Staff-to-Staff Support for Service Encounters
  • Using Humour in Customer Service Encounters
  • Legal Frameworks
  • Emotional Labour
  • Employability and Skills Handbook for Tourism, Hospitality and Events Students
  • What are Customer Service Encounters?
  • Relationship skills
  • Sector overviews
  • Goals and targets
  • Motivating yourself
  • 6. Intercultural Sensitivity
  • Career mapping
  • Management of Service Encounters in Tourism, Events and Hospitality Management
  • Graduate employment
  • Academic & Student Perceptions on Student Choice in Assessment

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